Emergency Call Taker — 24/7 Critical Communications

National Public Safety Careers; Kensington (OH); Presencial; USD 40 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Resumo da oferta

National Public Safety Careers in Kensington, OH is recruiting 911 Call Takers to handle emergency calls, identify location and caller details, and document information for responders.

Some centers separate call taking from dispatch; others train for both. A high school diploma or equivalent is required, with strong listening, typing, and communication skills, plus the ability to follow structured procedures. Training and certifications are required.

Qualificações

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conhecimentos

Strong listening comprehension

Accurate typing

Clear verbal communication

Ability to follow structured processes

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

National Public Safety Careers in Kensington, OH is recruiting 911 Call Takers to handle emergency calls, identify location and caller details, and document information for responders.

Some centers separate call taking from dispatch; others train for both. A high school diploma or equivalent is required, with strong listening, typing, and communication skills, plus the ability to follow structured procedures. Training and certifications are required.