911 Call Taker — 24/7 Emergency Communications

National Public Safety Careers; Magnetic Springs (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers in Magnetic Springs, OH, seeks 911 Call Takers to answer emergency lines, verify locations, and log essential details for responders. Candidates should have a high school diploma or equivalent and strong listening, typing, and clarity in communication.

Training and certifications will be provided; position may require nonstandard shifts to cover 24-hour operations. Employees work with call-processing and dispatch software, supporting distress callers with calm,

Qualifications

• High school diploma or equivalent required.
• Strong listening, typing, and verbal skills essential.
• Ability to follow structured procedures during calls.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers in Magnetic Springs, OH, seeks 911 Call Takers to answer emergency lines, verify locations, and log essential details for responders. Candidates should have a high school diploma or equivalent and strong listening, typing, and clarity in communication.

Training and certifications will be provided; position may require nonstandard shifts to cover 24-hour operations. Employees work with call-processing and dispatch software, supporting distress callers with calm,