911 Call Taker — Start a Critical Public Safety Career

Regional 911 Intake Solutions; Madisonville (TN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking skilled Call Takers in Madisonville, TN to support emergency response. You will answer calls, verify locations, collect critical information, and enter data into dispatch systems to assist responders.

Applicants should have a high school diploma, strong listening and typing abilities, clear communication, and the capacity to follow structured procedures. Training, background checks, and shift work may be required.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and clear verbal communication.
• Accurate typing and ability to follow structured procedures.
• Successful assessments and background checks required by the agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing speed

Verbal communication

Structured procedures

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions is seeking skilled Call Takers in Madisonville, TN to support emergency response. You will answer calls, verify locations, collect critical information, and enter data into dispatch systems to assist responders.

Applicants should have a high school diploma, strong listening and typing abilities, clear communication, and the capacity to follow structured procedures. Training, background checks, and shift work may be required.