911 Call Taker — Public Safety Communicator

Regional 911 Intake Solutions; Walloon Lake (MI); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Retirement Contributions

Paid Leave

Employee Assistance Program

Continuing Training

Job summary

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in Walloon Lake, MI. You will handle emergency and non-emergency lines, verify locations and callback data, and document details for dispatch teams.

Training will cover approved questioning and pre-arrival instructions, with opportunities across rotating shifts. Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures.

Qualifications

• High school diploma or GED required or equivalent.
• Strong listening, typing, and communication skills.
• Ability to follow structured procedures and complete assessments as required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active Listening

Typing

Verbal Communication

Follow Procedures

Education

High School Diploma or GED

Job description

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in Walloon Lake, MI. You will handle emergency and non-emergency lines, verify locations and callback data, and document details for dispatch teams.

Training will cover approved questioning and pre-arrival instructions, with opportunities across rotating shifts. Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures.