Emergency Communications Specialist — 911 Call Taker

Regional 911 Intake Solutions; Laurium (MI); On-site; USD 36,000 - 54,000; Full time

Job summary

Regional 911 Intake Solutions in Laurium, MI is seeking 911 Call Takers to handle emergency and nonemergency lines. You will verify locations, collect callback information, and input data into dispatch software while following scripted questions and procedures.

Successful candidates typically have a high school diploma and strong listening and typing skills. Some vacancies may require dispatch training and certification, with scheduled shifts including nights or weekends.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Laurium, MI is seeking 911 Call Takers to handle emergency and nonemergency lines. You will verify locations, collect callback information, and input data into dispatch software while following scripted questions and procedures.

Successful candidates typically have a high school diploma and strong listening and typing skills. Some vacancies may require dispatch training and certification, with scheduled shifts including nights or weekends.