24/7 Emergency Call Taker & Dispatch Specialist

Regional 911 Intake Solutions; Michigan; On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Job summary

Regional 911 Intake Solutions is seeking qualified 911 Call Takers to handle emergency and nonemergency calls from Eastlake, MI. The role involves confirming locations, collecting caller information, and entering data into dispatch systems with strict adherence to procedures.

Successful candidates will have strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured guidelines.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension and accurate typing needed.
• Clear verbal communication and ability to follow structured procedures required.
• Assessments and minimum scores determined by hiring agency.
• Experience in customer service helpful but not mandatory.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions within training.

Skills

Listening

Typing

Verbal communication

Procedures

Education

High school diploma

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions is seeking qualified 911 Call Takers to handle emergency and nonemergency calls from Eastlake, MI. The role involves confirming locations, collecting caller information, and entering data into dispatch systems with strict adherence to procedures.

Successful candidates will have strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured guidelines.