911 Call Taker — Launch Your Public Safety Career

Regional 911 Intake Solutions; Murray (KY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Job summary

Regional 911 Intake Solutions in Murray, KY seeks 911 Call Takers to handle emergency and nonemergency calls. You will confirm locations, capture callback details, and document information for dispatch partners.

Training and certification enable you to provide pre-arrival instructions and coordinate with responders. Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures in a fast-paced environment.

Qualifications

• High school diploma or equivalent required. Customer service or telephone support experience helpful.
• Strong listening, accurate typing, clear verbal communication, and ability to follow procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Customer service

Telephone support

Public safety awareness

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Murray, KY seeks 911 Call Takers to handle emergency and nonemergency calls. You will confirm locations, capture callback details, and document information for dispatch partners.

Training and certification enable you to provide pre-arrival instructions and coordinate with responders. Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures in a fast-paced environment.