911 Call Taker: Be the First on the Line for Emergencies

Regional 911 Intake Solutions; Gilbert (MN); Sur place; USD 40 000 - 55 000; Plein temps

Résumé du poste

Regional 911 Intake Solutions seeks motivated 911 Call Takers for Gilbert, MN. Call Takers answer emergency and non-emergency lines, confirm incident locations, and document details for dispatch.

This role requires a high school diploma or equivalent, strong listening and typing skills, and the ability to follow procedures. Training and certifications will be provided; shifts may vary to cover 24/7 operations.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening and clear verbal communication are essential.
• Experience in customer service or call-taking is helpful.

Responsabilités

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller information.
• Enter accurate details into dispatch software and forward to the proper unit.
• Provide pre-arrival instructions within training boundaries.
• Maintain calm, professional communication with callers.

Connaissances

Listening skills

Typing

Verbal communication

Customer service

Formation

High school diploma or equivalent

Description du poste

Regional 911 Intake Solutions seeks motivated 911 Call Takers for Gilbert, MN. Call Takers answer emergency and non-emergency lines, confirm incident locations, and document details for dispatch.

This role requires a high school diploma or equivalent, strong listening and typing skills, and the ability to follow procedures. Training and certifications will be provided; shifts may vary to cover 24/7 operations.