24/7 911 Call Taker – Frontline Public Safety

National Public Safety Careers; Louisville (AL); Sur place; USD 38 000 - 54 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continued training

Résumé du poste

National Public Safety Careers is seeking 911 Call Takers for opportunities in Louisville, USA. Call takers are often the first to interact with individuals reporting emergencies, asking focused questions and documenting details for dispatch teams.

Training and certification requirements apply, with possible rotating shifts and around-the-clock coverage. Applicants typically have a high school diploma or equivalent; strong listening, typing, and verbal communication are essential.

Qualifications

• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.
• Experience in customer service or public safety is helpful but not required.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.

Connaissances

Listening comprehension

Typing accuracy

Verbal communication

Customer service

Formation

High school diploma or equivalent

Outils

Call-processing software

Description du poste

National Public Safety Careers is seeking 911 Call Takers for opportunities in Louisville, USA. Call takers are often the first to interact with individuals reporting emergencies, asking focused questions and documenting details for dispatch teams.

Training and certification requirements apply, with possible rotating shifts and around-the-clock coverage. Applicants typically have a high school diploma or equivalent; strong listening, typing, and verbal communication are essential.