9-1-1 Emergency Call Taker - Entry Level Dispatcher

North Texas Emergency Communication Center; Carrollton (TX); Presencial; USD 32 000 - 45 000; Tempo integral

Resumo da oferta

North Texas Emergency Communications Center is seeking an Emergency Call Taking Specialist for the Main Office in Carrollton, TX. This entry-level role handles 9-1-1 and non-emergency calls, coordinating with police, fire, and EMS to dispatch services in a fast-paced environment.

Candidates must have a high school diploma, be at least 18 years old, pass pre-employment screenings, and communicate in English.

Qualificações

• Able to work with a diverse team and handle multiple demands.
• Explain information clearly under pressure and in writing.

Responsabilidades

• Answer emergency and non-emergency call requests for police, fire, and EMS.
• Coordinate with agencies, citizens, and businesses to gather information and referrals.
• Access and interpret information using TCIC/NCIC databases as needed.
• Support training and assist teammates to maintain public safety standards.
• Provide and relay emergency instructions and guidelines to callers.

Conhecimentos

Diversity teamwork

Stress management

Clear communication

Multitasking

Formação académica

High school diploma or GED

Descrição da oferta de emprego

North Texas Emergency Communications Center is seeking an Emergency Call Taking Specialist for the Main Office in Carrollton, TX. This entry-level role handles 9-1-1 and non-emergency calls, coordinating with police, fire, and EMS to dispatch services in a fast-paced environment.

Candidates must have a high school diploma, be at least 18 years old, pass pre-employment screenings, and communicate in English.