Senior 911 Dispatcher & Emergency Communications Expert

NORTH TEXAS EMERGENCY COMMUNICATION CENTER INC; Carrollton (TX); On-site; USD 56,000 - 78,000; Full time

Job summary

NORTH TEXAS EMERGENCY COMMUNICATION CENTER INC is seeking an Emergency Communications Specialist to join our 24/7 call center operations in Carrollton, TX. The role requires handling police, fire, and EMS dispatch, with strong texting, radio, and CAD proficiency to support critical incidents.

Qualifications include at least one year in customer service, ability to work under time pressure, and valid TX driver’s license if required. Join a team focused on public safety and professional integrity.

Qualifications

• One year of related experience in a customer service environment.
• Ability to communicate clearly and concisely, both verbally and in writing.
• Must read, write, and speak English.

Responsibilities

• Answer emergency and non-emergency call requests for police, fire, and EMS.
• Prioritize and dispatch emergency responders and resources.
• Coordinate with agencies, citizens, and businesses to gather information or dispatch assistance.
• Relay information to public safety personnel via radio in a concise, organized manner.
• Monitor radio traffic and provide immediate information and assistance.
• Use the CAD system to maintain status for incidents and notify supervisors on critical events.

Skills

Leadership

Communication

multitasking

Education

High School Diploma or GED

Tools

CAD system

TCIC/NCIC systems

Job description

NORTH TEXAS EMERGENCY COMMUNICATION CENTER INC is seeking an Emergency Communications Specialist to join our 24/7 call center operations in Carrollton, TX. The role requires handling police, fire, and EMS dispatch, with strong texting, radio, and CAD proficiency to support critical incidents.

Qualifications include at least one year in customer service, ability to work under time pressure, and valid TX driver’s license if required. Join a team focused on public safety and professional integrity.