Emergency Call Taker (24/7) - Be the First to Help

National Public Safety Careers; Plano (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Job summary

National Public Safety Careers is seeking 911 Call Taker opportunities in Plano, TX. The role involves taking emergency and nonemergency calls, confirming locations and callbacks, and documenting information for dispatch coordination.

Applicants should have a high school diploma or equivalent; prior customer service or public safety exposure is helpful. Training, background checks, and certifications are required by the hiring agency.

Qualifications

• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Structured procedures

Education

High school diploma

Tools

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Taker opportunities in Plano, TX. The role involves taking emergency and nonemergency calls, confirming locations and callbacks, and documenting information for dispatch coordination.

Applicants should have a high school diploma or equivalent; prior customer service or public safety exposure is helpful. Training, background checks, and certifications are required by the hiring agency.