Emergency 911 Call Taker - Start a Public Safety Career

Public Safety Dispatch Network; Flower Mound (TX); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks 911 Call Takers in Flower Mound, TX. Responsibilities include handling emergency and nonemergency calls, confirming locations, and entering data into dispatch software. Training covers pre-arrival instructions and accessibility resources.

Applicants should have a high school diploma or GED, strong listening and typing skills, and the ability to follow structured procedures. Background checks and training are required.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures; assessments determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing speed

Verbal communication

Education

High School Diploma or GED

Job description

Public Safety Dispatch Network seeks 911 Call Takers in Flower Mound, TX. Responsibilities include handling emergency and nonemergency calls, confirming locations, and entering data into dispatch software. Training covers pre-arrival instructions and accessibility resources.

Applicants should have a high school diploma or GED, strong listening and typing skills, and the ability to follow structured procedures. Background checks and training are required.