9-1-1 Dispatch Specialist - 24/7 Emergency Communications

NORTH TEXAS EMERGENCY COMMUNICATION CENTER INC; Carrollton (TX); On-site; USD 48,000 - 66,000; Full time

Job summary

The NORTH TEXAS EMERGENCY COMMUNICATION CENTER INC seeks an Emergency Call Taking Specialist to receive 9-1-1 and non-emergency calls, coordinate with agencies and provide dispatch guidance. You will process information for police, fire, and EMS, entering data in TCIC/NCIC and assisting with referrals as needed.

Ideal candidates have a high school diploma or GED, at least one year in customer service, ability to work in a fast-paced environment, and willingness to obtain required certifications

Qualifications

• Education: High school diploma or GED.
• Experience: One year in customer service.
• Must be at least 18 years old.
• Pass pre-employment screenings (drug screen).
• Clear English reading/writing and communication.
• Texas driver’s license may be required within 90 days.

Responsibilities

• Answers emergency and non-emergency calls for police, fire, EMS.
• Coordinates with agencies and citizens to gather information.
• Performs TCIC/NCIC searches and updates data as requested.
• Disseminates emergency instructions and dispatch protocols.
• Maintains confidentiality and professional conduct in a 24/7 center.

Skills

Teamwork

Multitasking

Stress management

Geography knowledge

Education

High school diploma or GED

Tools

TCIC/NCIC access

Job description

The NORTH TEXAS EMERGENCY COMMUNICATION CENTER INC seeks an Emergency Call Taking Specialist to receive 9-1-1 and non-emergency calls, coordinate with agencies and provide dispatch guidance. You will process information for police, fire, and EMS, entering data in TCIC/NCIC and assisting with referrals as needed.

Ideal candidates have a high school diploma or GED, at least one year in customer service, ability to work in a fast-paced environment, and willingness to obtain required certifications