24/7 Emergency Communications Dispatcher

North Texas Emergency Communication Center; Carrollton (TX); On-site; USD 37,000 - 52,000; Full time

Job summary

North Texas Emergency Communication Center is seeking an entry-level Emergency Communications Specialist to join our Carrollton office. You will receive and process requests for police, fire, and EMS; manage incident information in the CAD system; and coordinate with agencies, citizens, and businesses to dispatch responders.

Work in a fast-paced, 24/7 call center environment, providing accurate guidance and maintaining confidentiality.

Qualifications

• High school diploma or GED required.
• 1 year related customer service experience.
• Must be at least 18 years of age and able to pass pre-employment screenings.

Responsibilities

• Answers emergency and non-emergency calls for police, fire, and EMS; prioritizes and dispatches responders and resources.
• Relays critical information via radio to safety personnel; monitors radio traffic and provides timely guidance.
• Uses CAD to track status of incidents, updates records, and notifies supervisors during critical events.
• Performs data entry in TCIC/NCIC, conducts records checks, and processes warrants and notifications.

Skills

Customer service

Communication

English fluency

Attention to detail

Education

High school diploma or GED

Job description

North Texas Emergency Communication Center is seeking an entry-level Emergency Communications Specialist to join our Carrollton office. You will receive and process requests for police, fire, and EMS; manage incident information in the CAD system; and coordinate with agencies, citizens, and businesses to dispatch responders.

Work in a fast-paced, 24/7 call center environment, providing accurate guidance and maintaining confidentiality.