24/7 Emergency Dispatch Specialist

Coppell, City of (TX); Coppell (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

North Texas Emergency Communications Center is seeking an Emergency Call-Taking Specialist to handle 911 and non-emergency calls for police, fire, and EMS. This role requires processing requests for service and coordinating with partner agencies while maintaining confidentiality in a fast-paced environment.

The position demands a high level of professionalism, adaptability to shift work, and adherence to strict protocols.

Qualifications

• Education: High school diploma or GED equivalent.
• Experience: One (1) year of related experience in a customer service environment.
• Must be at least 18 years of age.
• Must pass all pre-employment screenings including a drug screen.
• Must read, write, and speak English.
• A valid Texas Driver’s License may be required or be able to obtain one within 90 days of employment.
• Must pass FBI criminal background fingerprint check and comply with state and federal requirements for criminal justice information security standards.

Responsibilities

• Answers emergency and non-emergency call requests for service for police, fire, and emergency medical assistance.
• Coordinates with other agencies, citizens, and businesses to gather information and make referrals.
• Conducts computer searches through local, state, and national databases for possibly wanted persons or stolen property and interprets and provides information to the requesting officer; confirms stolen property, wanted persons, and missing persons; enter, clear, and modify data in the TCIC/NCIC as requested; sends and receives teletypes.
• Supports co-workers with guidance and training and assists in maintaining 24/7 operations.
• Maintains confidential and sensitive information discretely and professionally.

Skills

Diversity teamwork

Stress management

Attention to detail

Communication

Education

High school diploma or GED

Job description

North Texas Emergency Communications Center is seeking an Emergency Call-Taking Specialist to handle 911 and non-emergency calls for police, fire, and EMS. This role requires processing requests for service and coordinating with partner agencies while maintaining confidentiality in a fast-paced environment.

The position demands a high level of professionalism, adaptability to shift work, and adherence to strict protocols.