5-Star Front Office & Hospitality Concierge

SPS North America; New York (NY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Bonuses

Paid Time Off

Benefits

Job summary

SPS Global is seeking a polished and service-oriented Executive Receptionist to manage front office operations while supporting hospitality and workplace services. This role ensures a professional, welcoming environment for employees, clients, and visitors, with high standards of presentation and operational efficiency.

The ideal candidate is highly organized, detail-oriented, and dedicated to delivering a 5-star customer experience across reception, hospitality, and office support—while

Qualifications

• High School Diploma or equivalent.
• 1–3 years of experience in reception, concierge, hospitality, or administrative roles.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office Suite and ability to learn workplace technology systems.
• Strong organizational and time-management skills.
• Ability to multitask and prioritize responsibilities efficiently.
• Professional appearance and adherence to company policies.

Responsibilities

• Provide 5-star customer service to employees, visitors, and clients.
• Answer inbound calls and route callers to the appropriate department.
• Greet visitors, log them into the visitor system, and ensure NDA compliance.
• Activate temporary employee badges and manage access cards.
• Escalate security concerns when necessary.
• Maintain a clean, professional, and organized reception area.
• Train backup personnel on reception procedures and policies.
• Stock and maintain food and beverage areas including pantry, barista stations, kitchens, and conference rooms.
• Assist with meeting room setups and breakdowns for onsite meetings and events.
• Coordinate catering and hospitality support for meetings and conferences.
• Maintain cleanliness and presentation standards across hospitality areas.
• Sort and distribute mail and packages.
• Receive and track inbound deliveries and notify employees.
• Provide backup support for mail and office services operations.
• Monitor office supplies and replenish inventory as needed.
• Schedule meeting rooms and assist with administrative tasks.
• Perform light facilities support such as organizing workspaces and minor maintenance tasks.
• Proactively identify additional tasks during downtime.
• Build professional relationships with employees, clients, and internal teams.
• Create a welcoming, organized, and efficient front-office environment.

Skills

Strong communication

Organizational skills

Time management

Multitasking

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

SPS Global is seeking a polished and service-oriented Executive Receptionist to manage front office operations while supporting hospitality and workplace services. This role ensures a professional, welcoming environment for employees, clients, and visitors, with high standards of presentation and operational efficiency.

The ideal candidate is highly organized, detail-oriented, and dedicated to delivering a 5-star customer experience across reception, hospitality, and office support—while