3rd Shift Member Services Specialist - Gym Front Desk

Planet Fitness - PINNACLE FIT CLUBS, LLC; Casa Linda (GA); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

401(k) plan

Paid time off

Shift differential

Black Card membership

Job summary

Planet Fitness - PINNACLE FIT CLUBS, LLC is seeking a Member Services Representative for the 3rd shift. You will greet members, conduct tours, process transactions, and keep the club clean while delivering a welcoming, Judgement Free environment.

Responsibilities include resolving member concerns, assisting with front desk operations, safety procedures, and working independently when needed to maintain high standards of service and cleanliness.

Qualifications

• Must be 18 years of age or older.
• Upbeat and positive attitude.
• Punctuality and reliability.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Basic computer proficiency.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Satisfactory background check.
• Complete Adult CPR/AED Certification within 30 days from hire date.

Responsibilities

• Welcome members, prospective members, and guests with enthusiasm and professionalism.
• Create a positive first and lasting impression for every member interaction.
• Deliver exceptional customer service while promoting the Judgement Free Zone culture.
• Help resolve member concerns professionally.
• Escalate issues requiring management involvement appropriately.
• Conduct informative club tours, explain membership options, and promote Black Card memberships and club programs.
• Respond to member inquiries regarding club policies, memberships, amenities, and services.
• Consistently enforce club policies and rules, stay professional in challenging interactions, use de-escalation techniques, and seek leadership support when needed.

Skills

Customer service

Communication

Punctuality

Job description

Planet Fitness - PINNACLE FIT CLUBS, LLC is seeking a Member Services Representative for the 3rd shift. You will greet members, conduct tours, process transactions, and keep the club clean while delivering a welcoming, Judgement Free environment.

Responsibilities include resolving member concerns, assisting with front desk operations, safety procedures, and working independently when needed to maintain high standards of service and cleanliness.