Front Desk Member Services Associate (3rd Shift)

Planet Fitness; Bentonville (AR); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Wellness resources

401(k)

401(k) matching

Employee discounts

Job summary

Planet Fitness - Excel Fitness is seeking a front desk team member to deliver exceptional member service and maintain clean, welcoming clubs. You will check members in, escort tours, assist with sign-ups, and handle account updates while upholding safety and cleanliness standards.

Responsibilities include answering questions, resolving concerns, and closing shifts. The role emphasizes punctuality, reliability, and diplomacy with members and staff, with opportunities for career growth within the

Qualifications

• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.
• Positive mental attitude and friendly demeanor.
• Customer service background preferred.
• Punctuality and reliability are a must.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours and assist with new account sign-up.
• Facilitate updates to members’ accounts.
• Respond to member questions and concerns professionally and promptly.
• Detailed cleaning in all areas of the facility.
• Close shift for the business day.
• Create a bank deposit for next day.

Skills

Customer service

Positive attitude

Punctuality

Reliability

Diplomacy

Team player

Education

High School diploma

Job description

Planet Fitness - Excel Fitness is seeking a front desk team member to deliver exceptional member service and maintain clean, welcoming clubs. You will check members in, escort tours, assist with sign-ups, and handle account updates while upholding safety and cleanliness standards.

Responsibilities include answering questions, resolving concerns, and closing shifts. The role emphasizes punctuality, reliability, and diplomacy with members and staff, with opportunities for career growth within the