Overnight Member Services & Cleanliness Associate

Planet Fitness - PINNACLE FIT CLUBS, LLC; Starkville (MS); On-site; USD 12,000 - 17,000; Full time

Job summary

Planet Fitness - PINNACLE FIT CLUBS, LLC is seeking an Overnight Member Services Representative to maintain a clean, safe, welcoming environment during overnight hours. This role supports daily club operations by providing exceptional customer service, performing facility cleaning and maintenance, monitoring equipment, and ensuring policies are followed.

The ideal candidate is dependable, self-motivated, detail-oriented, and capable of working independently with minimal supervision while

Qualifications

• Strong customer service and communication skills.
• Reliable attendance and punctuality.
• Ability to work overnight hours consistently.
• Ability to work independently and remain productive with limited supervision.
• Strong attention to detail and organizational skills.
• Ability to follow written procedures, cleaning schedules, and company policies.

Responsibilities

• Greet every member with a friendly, professional, and welcoming attitude.
• Assist members with questions regarding memberships, club policies, amenities, and services.
• Provide a positive member experience by maintaining a helpful and approachable presence.
• Address member concerns promptly and professionally, escalating issues to management when necessary.
• Promote Planet Fitness membership options, amenities, and services as appropriate.
• Complete regular club walkthroughs and cleaning assignments throughout the shift.
• Clean and sanitize fitness equipment, machines, benches, high-touch surfaces, and other designated areas.
• Maintain cleanliness in the locker rooms, restrooms, showers, fitness areas, and front desk.
• Restock paper products, soap, sanitizing supplies, and other necessary club supplies.
• Identify and report equipment malfunctions, facility issues, and maintenance concerns.
• Complete assigned cleaning checklists and shift documentation accurately.

Skills

Customer service

Communication

Reliability

Attention to detail

Punctuality

Independent work

Job description

Planet Fitness - PINNACLE FIT CLUBS, LLC is seeking an Overnight Member Services Representative to maintain a clean, safe, welcoming environment during overnight hours. This role supports daily club operations by providing exceptional customer service, performing facility cleaning and maintenance, monitoring equipment, and ensuring policies are followed.

The ideal candidate is dependable, self-motivated, detail-oriented, and capable of working independently with minimal supervision while