Front Desk & Member Experience Associate

Planet Fitness - PINNACLE FIT CLUBS, LLC; Chicago (IL); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

Life Insurance

Disability Insurance

401(k)

Voluntary benefits

Paid Time Off

Free Black Card

Job summary

Planet Fitness - PINNACLE FIT CLUBS, LLC in Chicago, IL is seeking a Member Services Representative to create a welcoming, judgement-free atmosphere by delivering outstanding customer service to members and guests. You will greet members, assist with check-ins, tours, and membership questions while maintaining a clean, safe club environment during AM, PM, or Overnight shifts.

Ideal candidates thrive in a fast-paced, team-oriented setting and enjoy helping others feel supported and valued, with

Qualifications

• Provides welcoming, professional service to members and guests.
• Handles membership options and promotes club programs.
• Maintains a clean, safe, and inviting environment during shifts.

Responsibilities

• Welcome members and guests with enthusiasm and professionalism.
• Process check-ins, verify eligibility, and handle POS transactions.
• Conduct club tours and explain membership options, including Black Card memberships.
• Keep the club clean and organized; monitor safety and security during shifts.

Skills

Customer service

Front desk operations

Membership enrollment

Tools

POS system

Job description

Planet Fitness - PINNACLE FIT CLUBS, LLC in Chicago, IL is seeking a Member Services Representative to create a welcoming, judgement-free atmosphere by delivering outstanding customer service to members and guests. You will greet members, assist with check-ins, tours, and membership questions while maintaining a clean, safe club environment during AM, PM, or Overnight shifts.

Ideal candidates thrive in a fast-paced, team-oriented setting and enjoy helping others feel supported and valued, with