3rd-Shift Logistics Customer Service (Remote)

Beacon Hill; Eden Prairie (MN); Hybrid; USD 24,000 - 34,000; Full time

Job summary

Beacon Hill is seeking a 3rd Shift Logistics Customer Service Specialist in Eden Prairie, MN. The role supports transportation operations, handles order creation, tracking, and invoicing, and ensures data accuracy while solving issues promptly.

During the initial training period, you will work onsite in Eden Prairie, then transition to a primarily remote schedule with one in-office day per month. The position is contract-to-hire with a nightly shift pattern and weekend coverage.

Qualifications

• At least a high school diploma or equivalent.
• Associate's or Bachelor's degree preferred.
• Experience in a call center, logistics, transportation, or customer support environment.
• Strong communication, organization, and multitasking abilities.
• High attention to detail with a proven ability to maintain accurate records.

Responsibilities

• Manage transportation and logistics tasks including order creation, appointment scheduling, shipment tracking, and invoicing.
• Monitor team task queues and shared email inboxes, responding promptly to customer and carrier inquiries.
• Record shipment activity, document exceptions, and follow escalation protocols when needed.
• Review and maintain load information to ensure accuracy and compliance with customer and company requirements.
• Partner with colleagues across the operation to achieve service, productivity, and quality objectives.
• Deliver a positive customer experience by communicating professionally and resolving issues efficiently.

Skills

Call center experience

Logistics / Transportation knowledge

Communication skills

Attention to detail

Team collaboration

Education

High school diploma or equivalent

Associate's or Bachelor's degree

Tools

Microsoft Office

Job description

Beacon Hill is seeking a 3rd Shift Logistics Customer Service Specialist in Eden Prairie, MN. The role supports transportation operations, handles order creation, tracking, and invoicing, and ensures data accuracy while solving issues promptly.

During the initial training period, you will work onsite in Eden Prairie, then transition to a primarily remote schedule with one in-office day per month. The position is contract-to-hire with a nightly shift pattern and weekend coverage.