Remote Logistics Customer Service Specialist, 3rd Shift

Beacon Hill Staffing Group, LLC; Eden Prairie (MN); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Remote after training

Job summary

Beacon Hill Staffing Group, LLC is seeking a detail-focused 3rd Shift Logistics Customer Service Specialist to support transportation operations and provide exceptional service to customers and carrier partners. This role helps shipments move efficiently while maintaining data accuracy and resolving issues quickly.

This contract-to-hire position begins onsite in Eden Prairie, MN with training, then shifts to a primarily remote schedule with one in-office day per month, including overnight and

Qualifications

• Requires high school diploma or equivalent.
• Previous customer service experience.
• Preferred associate's or bachelor\'s degree.
• Proficient with Microsoft Office.
• Experience in logistics, transportation, or customer support.
• Strong communication and organizational skills.
• Attention to detail and data accuracy.

Responsibilities

• Manage transportation and logistics functions including order creation, appointment scheduling, shipment tracking, and invoice processing.
• Monitor team task queues and shared inboxes, responding promptly to inquiries.
• Record shipment activity, document exceptions, and follow escalation protocols.
• Review and maintain load information for accuracy and compliance with requirements.
• Collaborate with colleagues across operations to meet service, productivity and quality goals.
• Deliver a positive customer experience by communicating professionally and resolving issues.

Skills

Customer service

Communication

Multitasking

Detail oriented

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Microsoft Office

Job description

Beacon Hill Staffing Group, LLC is seeking a detail-focused 3rd Shift Logistics Customer Service Specialist to support transportation operations and provide exceptional service to customers and carrier partners. This role helps shipments move efficiently while maintaining data accuracy and resolving issues quickly.

This contract-to-hire position begins onsite in Eden Prairie, MN with training, then shifts to a primarily remote schedule with one in-office day per month, including overnight and