L2 Desktop Support Specialist – Remote Windows/Mac

SISL Global; Boca Raton (FL); On-site; USD 40,000 - 55,000; Part time

Job summary

A technology services company in Boca Raton seeks an L2 Desktop Support Technician to deliver advanced technical support and troubleshooting for desktop and laptop issues. Responsibilities include diagnosing complex problems, maintaining systems, and training junior technicians. Ideal candidates will have a degree in IT, 2-4 years of relevant experience, and a strong understanding of both Windows and Mac operating systems. This contract role offers opportunities for professional development and collaboration within an IT team.

Qualifications

• 2-4 years of experience in a desktop support or similar role.
• Proficiency with Microsoft Office Suite and other common software applications.
• Experience with Active Directory, group policies, and user account management.

Responsibilities

• Provide second-level technical support for desktop/laptop hardware and software issues.
• Diagnose and resolve advanced technical issues escalated from the L1 support team.
• Perform root cause analysis to identify recurring technical problems.

Skills

Strong knowledge of Windows operating systems

Strong knowledge of Mac operating systems

Excellent problem-solving skills

Strong communication skills

Ability to work independently

Education

Associate’s or bachelor’s degree in information technology or related field

Tools

Microsoft Office Suite

Active Directory

Remote desktop tools

Job description

A technology services company in Boca Raton seeks an L2 Desktop Support Technician to deliver advanced technical support and troubleshooting for desktop and laptop issues. Responsibilities include diagnosing complex problems, maintaining systems, and training junior technicians. Ideal candidates will have a degree in IT, 2-4 years of relevant experience, and a strong understanding of both Windows and Mac operating systems. This contract role offers opportunities for professional development and collaboration within an IT team.