Remote IT Helpdesk & Network Support (Level II)

Computer Task; United States; Remote; USD 64,472,000 - 72,737,000; Part time

Job summary

CTG, a Cegeka company, is seeking a Technical Helpdesk & Network Remote Support Agent II for remote work. The role is hourly and covers a first shift (Mon-Fri, 9:00 a.m.–6:00 p.m. ET) with possible weekend coverage.

The candidate will handle escalated issues across hardware, software, networking, and Windows environments. Strong English, plus experience in service desks and managed services, is preferred. Onboarding and offboarding tasks, incident documentation, and proactive improvements are

Qualifications

• High school diploma or equivalent required; technical training or relevant education preferred.
• Experience in service desk, network support, or related roles is expected.
• CTG emphasizes strong English communication and professional client interaction.

Responsibilities

• Resolve escalated technical issues related to hardware, software, networking, and Windows environments.
• Manage accounts and access (onboarding, offboarding, permissions).
• Provide guidance and escalation support to Help Desk Technicians.
• Troubleshoot remote access and network-related issues with minimal supervision.
• Document incidents and resolutions accurately and maintain knowledge base.
• Suggest process improvements based on recurring issues.

Skills

Technical troubleshooting

Windows OS

Microsoft 365

Account and access management

Documentation and reporting

Service desk workflows

Multitasking and communication

Managed Services experience

Education

High school diploma or equivalent

Technical training/certifications

Tools

CompTIA Network+

Microsoft 365 Certified: Endpoint Administrator

Job description

CTG, a Cegeka company, is seeking a Technical Helpdesk & Network Remote Support Agent II for remote work. The role is hourly and covers a first shift (Mon-Fri, 9:00 a.m.–6:00 p.m. ET) with possible weekend coverage.

The candidate will handle escalated issues across hardware, software, networking, and Windows environments. Strong English, plus experience in service desks and managed services, is preferred. Onboarding and offboarding tasks, incident documentation, and proactive improvements are