24x7 Tech Support Specialist — Frontline IT & Critical Ops

Apt; Birmingham (AL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A technology company in Alabama is seeking a Technology Support Specialist to provide frontline diagnostics and support for computer systems. The ideal candidate will have formal education in Computer Science or a related IT field and excellent communication skills. Responsibilities include maintaining compliance with federal regulations and delivering outstanding customer service. This full-time position requires a commitment to work varied schedules including nights and weekends.

Qualifications

• Ability to apply excellent customer service skills.
• Ability to work nights, weekends, and holidays as part of a rotating shift.
• Critical thinking/problem-solving abilities.

Responsibilities

• Provide frontline computer systems and application diagnostics and support.
• Communicate effectively with customers and support personnel.
• Meet federal regulatory compliance requirements.

Skills

Interpersonal skills

Customer service skills

Critical thinking/problem-solving

Ability to multitask

Excellent communication

Education

Formal education in Computer Science or related IT field

Tools

Windows operating systems

AIX or UNIX based operating systems

Distributed computer networks

Job description

A technology company in Alabama is seeking a Technology Support Specialist to provide frontline diagnostics and support for computer systems. The ideal candidate will have formal education in Computer Science or a related IT field and excellent communication skills. Responsibilities include maintaining compliance with federal regulations and delivering outstanding customer service. This full-time position requires a commitment to work varied schedules including nights and weekends.