Energy Management Systems Tech (24x7 Support)

4P Consulting Inc.; Birmingham (AL); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading consulting company is seeking a Technical Support Specialist for Energy Management Systems in Birmingham, Alabama. This role involves providing front-line support and diagnostics for computer systems, ensuring the effective monitoring and resolution of issues critical to energy management. The ideal candidate will possess strong communication and customer service skills, along with the ability to work in a high-pressure environment. Availability for rotating shifts is essential.

Qualifications

• Education in Computer Science or equivalent experience required.
• Strong multitasking, customer service, and critical thinking abilities.
• Preferred knowledge of Windows and AIX/UNIX operating systems.

Responsibilities

• Monitor health and availability of SCADA and ancillary systems.
• Provide frontline problem resolution and coordinate repairs.
• Notify customers of system outages and track case completions.

Skills

Interpersonal skills

Communication skills

Customer service

Critical thinking

Problem-solving

Multitasking

Team collaboration

Education

Formal education in Computer Science or related IT field

Tools

Windows-based operating systems

AIX or UNIX-based operating systems

Change Management processes

Job description

A leading consulting company is seeking a Technical Support Specialist for Energy Management Systems in Birmingham, Alabama. This role involves providing front-line support and diagnostics for computer systems, ensuring the effective monitoring and resolution of issues critical to energy management. The ideal candidate will possess strong communication and customer service skills, along with the ability to work in a high-pressure environment. Availability for rotating shifts is essential.