24/7 SCADA & Critical Systems Support Specialist

4P Consulting Inc.; Birmingham (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading company is seeking a support technician to be part of a 24/7 team, crucial for maintaining the health of computer systems and applications. The role involves interacting with customers, ensuring compliance with regulatory standards, and resolving technical issues in a fast-paced environment. Candidates should possess strong communication skills and a background in IT, with opportunities for continuous improvement and professional development.

Qualifications

• Formal education in Computer Science or related IT field required.
• Experience in regulatory compliance preferred.
• Flexibility to work rotating shifts, including nights and weekends.

Responsibilities

• Monitor health and availability of SCADA systems daily.
• Provide front-line problem resolution and coordinate repairs.
• Notify customers about system outages affecting critical systems.

Skills

Interpersonal skills

Customer service skills

Critical thinking

Problem-solving abilities

Knowledge of regulatory compliance

Education

Formal education in Computer Science or IT

Tools

Windows-based operating systems

AIX or UNIX-based operating systems

Job description

A leading company is seeking a support technician to be part of a 24/7 team, crucial for maintaining the health of computer systems and applications. The role involves interacting with customers, ensuring compliance with regulatory standards, and resolving technical issues in a fast-paced environment. Candidates should possess strong communication skills and a background in IT, with opportunities for continuous improvement and professional development.