EMS Systems Support Specialist (24x7, Control Center)

4P Consulting Inc.; Birmingham (AL); On-site; USD 50,000 - 70,000; Full time

Job summary

A consulting firm in Birmingham, AL is seeking a Technical Support Specialist for 24x7 operations. This role involves monitoring critical systems, troubleshooting issues, and maintaining compliance with regulatory standards. The ideal candidate has a background in IT, excellent communication skills, and the ability to work rotating shifts. Join a dynamic team ensuring the reliability of essential energy systems.

Qualifications

• Formal education in Computer Science, Information Technology, or equivalent practical experience.
• Prior experience in real-time systems support or control center environments preferred.
• Ability to work rotating shifts including nights, weekends, and holidays.

Responsibilities

• Monitor primary SCADA and ancillary systems for operational health.
• Provide frontline troubleshooting and coordinate repairs with internal teams.
• Notify and coordinate with customers regarding system outages.

Skills

Interpersonal and communication skills

Customer service orientation

Problem-solving abilities

Ability to work under stress

Multitasking and prioritization skills

Education

Formal education in Computer Science or related field

Equivalent practical experience

Tools

Windows operating systems

AIX or other UNIX-based systems

Job description

A consulting firm in Birmingham, AL is seeking a Technical Support Specialist for 24x7 operations. This role involves monitoring critical systems, troubleshooting issues, and maintaining compliance with regulatory standards. The ideal candidate has a background in IT, excellent communication skills, and the ability to work rotating shifts. Join a dynamic team ensuring the reliability of essential energy systems.