24/7 Desktop Support Specialist — Customer-Focused Tech Help

Harvey Nash; Nashville (TN); On-site; USD 30,307 - 31,684; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A leading technology staffing firm is seeking a Desktop Support Specialist to provide and facilitate technology support for client employees. The role involves diagnosing and resolving customer requests, monitoring system health, and training customers in hardware and software. Ideal candidates will possess strong customer service skills and the ability to work both independently and within a team. This contract position offers competitive pay in Nashville, Tennessee.

Qualifications

• Great customer service skills, understanding the role of being the 'Voice of the Customer'.
• Ability to identify and lead resolution of problems to provide better service.
• Excellent organizational skills and attention to detail.

Responsibilities

• Diagnose and resolve customer requests.
• Monitor system health checks and maintenance tasks.
• Train and orient customers in hardware and software usage.

Skills

Customer service skills

Organizational skills

Problem resolution

Experience working independently

Experience with Microsoft products

Job description

A leading technology staffing firm is seeking a Desktop Support Specialist to provide and facilitate technology support for client employees. The role involves diagnosing and resolving customer requests, monitoring system health, and training customers in hardware and software. Ideal candidates will possess strong customer service skills and the ability to work both independently and within a team. This contract position offers competitive pay in Nashville, Tennessee.