CMOS Help Desk SME - 24/7 Field Support Expert

Zigabyte Corporation; Montgomery (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

A technology support company based in Montgomery, Alabama, is seeking experienced personnel for a 24/7 help desk role. The position requires 5+ years of experience in technical support, particularly with the Cargo Movement Operations System. Candidates must possess excellent communication skills and the ability to work in high-pressure environments. A security clearance is mandatory. Responsibilities include troubleshooting technical issues, customer support, and documentation. This role is critical for maintaining operations across various Air Force systems.

Qualifications

• Five + years experience using/supporting Cargo Movement Operations System (CMOS).
• Must be able to obtain and maintain a Secret-Level clearance.
• Strong analytical and problem-solving skills.

Responsibilities

• Provide help desk support for all supported applications via phone/email.
• Troubleshoot/diagnose customer technical issues using resources available.
• Maintain current knowledge of relevant technologies.

Skills

Technical support

Troubleshooting

Communication

Customer service

Analytical skills

Education

Associate degree or equivalent experience

Tools

Cargo Movement Operations System (CMOS)

Job description

A technology support company based in Montgomery, Alabama, is seeking experienced personnel for a 24/7 help desk role. The position requires 5+ years of experience in technical support, particularly with the Cargo Movement Operations System. Candidates must possess excellent communication skills and the ability to work in high-pressure environments. A security clearance is mandatory. Responsibilities include troubleshooting technical issues, customer support, and documentation. This role is critical for maintaining operations across various Air Force systems.