Healthcare IT Support Specialist - Frontline Tech

Upward Health, Inc.; Hauppauge (NY); On-site; USD 60,000 - 65,000; Full time

Job summary

Upward Health, Inc. is seeking a Technology Support Specialist to deliver front-line technical support for a variety of end-user systems while assisting with the maintenance of operational workflows.

The role emphasizes hands-on support for Microsoft and Android platforms and involves educating users while delivering effective service across the United States. The position offers growth in service and technical functions within a collaborative team focused on system administration, support, and

Qualifications

• Strong knowledge of Microsoft and Android platforms.
• Excellent verbal and written communication for non-technical users.
• Ability to document issues and resolutions clearly.
• Fluent English; Spanish is a plus.

Responsibilities

• Deliver front-line technical support for end-user systems.
• Maintain and troubleshoot hardware, software, and network issues.
• Create and maintain documentation, knowledge bases, and training resources.
• Generate reports and summaries for management.
• Collaborate with clinical teams across the United States.

Skills

Microsoft platforms

Android platforms

Documentation

Customer service

End-user support

Tools

Jira

ServiceNow

Zendesk

Job description

Upward Health, Inc. is seeking a Technology Support Specialist to deliver front-line technical support for a variety of end-user systems while assisting with the maintenance of operational workflows.

The role emphasizes hands-on support for Microsoft and Android platforms and involves educating users while delivering effective service across the United States. The position offers growth in service and technical functions within a collaborative team focused on system administration, support, and