24/7 Help Desk Analyst – SCADA & Manufacturing IT Support

Pacer Group; Birmingham (AL); On-site; USD 28,000 - 41,000; Part time

Job summary

A leading IT solutions provider is seeking a US IT Recruiter in Birmingham, AL, to provide 24x7 frontline IT support as the main contact for incidents. This role requires handling Level 1 troubleshooting, ticketing, and system monitoring. Ideal candidates must possess strong customer service skills and ideally have Windows experience. Candidates with SCADA and prior experience in the Power, Energy, or Manufacturing industry are encouraged to apply. Rotational shifts will be required.

Qualifications

• Candidate must provide 24x7 frontline IT support as the single point of contact for inbound incidents.
• Handle Level 1 troubleshooting and system monitoring.
• Strong customer service skills required, with Windows experience preferred.

Responsibilities

• Troubleshoot user incidents and escalate issues as needed.
• Monitor systems and ensure timely responses to incidents.

Skills

Customer service skills

SCADA experience

Tools

Windows

UNIX/AIX

Job description

A leading IT solutions provider is seeking a US IT Recruiter in Birmingham, AL, to provide 24x7 frontline IT support as the main contact for incidents. This role requires handling Level 1 troubleshooting, ticketing, and system monitoring. Ideal candidates must possess strong customer service skills and ideally have Windows experience. Candidates with SCADA and prior experience in the Power, Energy, or Manufacturing industry are encouraged to apply. Rotational shifts will be required.