iSOC Security Dispatcher: Live Monitoring & Support

Interface Systems; Ascalon (MO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Training provided

Uncapped referral bonuses

Shift differential

Performance Monthly Bonus

New iSOC Hire Bonus

Job summary

Interface Systems is seeking a Level 1 iSOC Coordinator to monitor customer sites with advanced two-way audio/video surveillance. You will perform remote security checks, respond to inquiries, and coordinate with dispatch for emergencies from a modern security operations center in a fast-paced environment.

The role offers on-site work in Missouri, efficient training, and opportunities to advance through iSOC levels.

Qualifications

• Two years of experience in customer service, call center, dispatch, or security roles.
• Excellent communication and interpersonal skills.
• Strong active listening skills.
• Working knowledge of Microsoft Office applications.

Responsibilities

• Perform remote security checks/ virtual tours of customer locations, carefully observing all areas for potential security vulnerabilities.
• Conduct virtual security escorts to safeguard customers during business openings, closings, or upon customer request.
• Communicate with customer locations using state-of-the-art two-way audio/ video surveillance technology.
• Take appropriate action based on the severity or instruction provided, including customer contact and/ or dispatching emergency services such as police, fire, or medical services.
• Answer inbound phone calls to assist with resolving, escalating, or supporting security and system-related inquiries from customers, employees, and vendors.
• Maintaining accurate records and documentation with the system of record (automation system).

Skills

Customer service experience

Excellent communication

Active listening

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Interface Systems is seeking a Level 1 iSOC Coordinator to monitor customer sites with advanced two-way audio/video surveillance. You will perform remote security checks, respond to inquiries, and coordinate with dispatch for emergencies from a modern security operations center in a fast-paced environment.

The role offers on-site work in Missouri, efficient training, and opportunities to advance through iSOC levels.