24/7 NOC Analyst: Incident Response & Monitoring

AdsWizz; Lewisville (TX); On-site; USD 52,000 - 75,000; Full time

Job summary

SiriusXM is seeking a Network Operations Center (NOC) Analyst to monitor large networks and server farms from a central location. You will analyze incidents, troubleshoot, triage, and coordinate notifications to stakeholders, with 24x7 coverage and strong emphasis on documentation and process improvements.

The role requires working 12-hour shifts, including weekends/overnight, and provides opportunities to contribute to performance enhancements and long-term reliability.

Qualifications

• Associates degree or related experience in computer/network operations
• 0-2 years in a computer/network operations environment
• Excellent communication skills and ability to multitask
• Attention to detail and strong time management
• Able to work independently and in a team
• Willingness to work 12-hour shifts, including weekends/overnight
• Experience in a Network Operations Center environment
• Experience with updating/tracking issues in a ticketing system
• Basic systems/network engineering knowledge
• Authorized to work in the U.S.

Responsibilities

• Maintain NOC operational, escalation, and notification documentation
• Own incident notifications and coordinate triage and communications with stakeholders
• Document steps taken during incidents and share resolutions with the incident team
• Coordinate with IT Support Center for escalations and inform operations staff and management of major errors
• Create and update Incident Tickets in the ticketing system
• Ensure all work is complete with proper logs and preventive maintenance
• Monitor system/server/application performance and note anomalies
• Identify trends in monitoring data and recommend improvements
• Suggest changes to improve operational efficiency
• Communicate shift handover clearly to the next shift
• Maintain logs/reports related to shift operations
• Perform scheduled maintenance activities
• Handle network password reset requests

Skills

Windows

Linux

Communication

Multitasking

Education

Associates Degree in Computer Science or related technical field

Tools

Ticketing system

Job description

SiriusXM is seeking a Network Operations Center (NOC) Analyst to monitor large networks and server farms from a central location. You will analyze incidents, troubleshoot, triage, and coordinate notifications to stakeholders, with 24x7 coverage and strong emphasis on documentation and process improvements.

The role requires working 12-hour shifts, including weekends/overnight, and provides opportunities to contribute to performance enhancements and long-term reliability.