Hybrid NOC Analyst: 24/7 Monitoring & Reliability

The Guitar Center Company; Phoenix (AZ); Hybrid; USD 34,440 - 55,104; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) plus company match

Tuition reimbursement options

Employee discount program

Job summary

A leading retail music company located in Phoenix is seeking a Network Operations Center Analyst. This hybrid role involves monitoring and analyzing operational systems to ensure efficiency. Candidates should have strong analytical skills, experience with ITSM tools, and the ability to work a 12-hour shift, including weekends. The role offers a pay rate of $25–$40/hr based on experience, alongside robust benefits including medical and 401(k).

Qualifications

• 12-hour shift availability from 5:30 PM to 5:30 AM, including weekends and holidays.
• Proven experience in a fast-paced or high-availability IT environment.
• Hands-on experience with incident management processes.

Responsibilities

• Monitor operational systems and networks for optimal performance and security.
• Respond to alerts and incidents per established protocols.
• Document incidents and resolution for future analysis.
• Assist in network, compute, and storage equipment installation.

Skills

Analytical skills

Problem-solving skills

Communication skills

Ability to work under pressure

Tools

ServiceNow

Datadog

SolarWinds

Job description

A leading retail music company located in Phoenix is seeking a Network Operations Center Analyst. This hybrid role involves monitoring and analyzing operational systems to ensure efficiency. Candidates should have strong analytical skills, experience with ITSM tools, and the ability to work a 12-hour shift, including weekends. The role offers a pay rate of $25–$40/hr based on experience, alongside robust benefits including medical and 401(k).