24/7 NOC Analyst — Incident & Network Troubleshooter

Pomeroy; Las Vegas (NV); On-site; USD 60,000 - 90,000; Full time

Job summary

The NOC Analyst position at Pomeroy in Las Vegas, NV, provides front-line incident management and 1st/2nd level troubleshooting for multi-platform infrastructure in a 24x7 environment.

You will monitor alerts, diagnose issues, coordinate with internal teams and vendors, and ensure SLA compliance. Requires 2+ years in a NOC, SolarWinds experience, and networking device troubleshooting; temporary, shift-based role.

Qualifications

• 2+ years of experience in a NOC environment or similar.
• Experience with SolarWinds
• Hands-on configuring and troubleshooting networking devices (router, switches, firewalls, multiplexer)
• Knowledge of OSI or TCP/IP model and common networking technologies (802.1q, HSRP, OSPF, BGP, NAT, ACLs, IPSEC, SNMP)
• Ability to gather data, diagnose server/voice/network alerts and issues
• Awareness of current technologies, tools, applications, and vendors; understanding of information architecture frameworks
• Certifications in infrastructure solutions or equivalent knowledge is a plus
• Ability to prioritize multiple tasks; availability for 24x7x365 shifts

Responsibilities

• Proactively monitor IT infrastructure and respond rapidly to alerts.
• Diagnose and mitigate incidents, coordinating with internal/external teams and vendors.
• Track and elevate incidents in a ticketing system.
• Serve as liaison between IT groups and the technology resource center.
• Collaborate with support staff and carriers to resolve hardware/software issues within SLAs.
• Prioritize actions on concurrent events from alerts, monitoring, or external partners.
• Coordinate planned outages and maintenance with providers within Incident Management.
• Provide limited after-hours support for Service Desk rollover calls.

Skills

Network troubleshooting

Incident handling

Multi-Platform IT

Tools

SolarWinds

Job description

The NOC Analyst position at Pomeroy in Las Vegas, NV, provides front-line incident management and 1st/2nd level troubleshooting for multi-platform infrastructure in a 24x7 environment.

You will monitor alerts, diagnose issues, coordinate with internal teams and vendors, and ensure SLA compliance. Requires 2+ years in a NOC, SolarWinds experience, and networking device troubleshooting; temporary, shift-based role.