NOC Analyst

Avispa MedOps; Lewisville (TX); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

W2 Employment

Group Medical, Dental, Vision, Life, 2

Job summary

A leading music streaming company seeks a NOC Analyst in Lewisville, TX to support a 24/7 network operations center for safety and security services. This onsite assignment covers incident response, monitoring, and cross-functional collaboration with IT and business partners.

You will perform tests across remote apps and on-site environments, escalate issues, and contribute to operational enhancements while maintaining comprehensive logs and documentation.

Qualifications

• 2-4 years of related experience in a computer/network operations environment.
• Experience navigating AWS.
• Experience with ServiceNow ticketing and incident workflows.
• Physical device troubleshooting and basic network troubleshooting.
• Clear and professional communication with internal stakeholders and external partners.

Responsibilities

• Perform hourly manual testing across remote apps, test benches, and on-site vehicles.
• Monitor system, server, and application performance 24/7 and note anomalies.
• Own incident notifications and coordinate triage with cross-functional teams.
• Document steps to resolve incidents and track problems through resolution.
• Maintain shift logs, escalation procedures, and incident documentation.

Skills

AWS

ServiceNow

Incident management

Network operations

Communication

Education

Associate degree in CS or related technical field

Job description

NOC Analyst

• Hourly pay: $30-$35/hr
• Worksite: A leading music streaming company (Lewisville, TX 75067 - Onsite)
• W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
• 40 hours/week, 6 Month Assignment

A leading music streaming company seeks a NOC Analyst to support a 24/7 network operations center for connected-vehicle safety and security services.

NOC Analyst Responsibilities:

• Perform hourly manual testing across the remote app, test benches, and on-site physical vehicles. Monitor overall system, server, and application performance 24/7, noting anomalies, identifying trends in the monitoring system, and recommending enhancements.
• Own incident notifications (email, text, and phone), gather internal participants for cross-functional triage sessions, and provide status updates to senior leadership. Communicate with internal partners and third parties through email and operational channels during production incidents.
• Analyze and troubleshoot problems, document the steps taken to resolve incidents, and create and update incident tickets. Coordinate escalations with the IT Support Center so operations staff and management are informed of major errors, and track problems through resolution.
• Maintain NOC operational, escalation, and notification documentation, along with all logs, records, and reports related to shift operations. Communicate a thorough shift review to the oncoming shift.
• Perform scheduled and preventative maintenance activities and network password reset requests, ensuring all work is completed correctly. Support broader internal testing efforts and additional TSOC coverage as needed, and recommend operational enhancements, including process improvements, documentation updates, and monitoring enhancements.

NOC Analyst Qualifications:

• 2-4 years of related experience in a computer/network operations environment.
• Associate's degree in Computer Science or related technical school education; equivalent experience will be considered in lieu of a degree.
• Experience navigating AWS.
• Experience with ServiceNow ticketing and incident workflows.
• Physical device troubleshooting and basic network troubleshooting skills.
• Ability to communicate clearly and professionally with internal stakeholders and external partners.

Shift:

• 12-hour shifts supporting a 24/7 operation. Must be open to working days, nights, weekends, and holidays as needed
• Shifts may change based on business needs.