24/7 Emergency Medical Dispatcher — Critical Care Communications

County Emergency Communications; St. Augustine (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications in Saint Augustine, IL, seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and relay critical information to responders. The role requires adherence to medical dispatch protocols and oversight; training or sponsorship may be provided.

Qualifications typically include a high school diploma (or equivalent) and CPR certification; Emergency Medical Dispatcher certification may be required before appointment.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required; EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

EMD certification

Job description

County Emergency Communications in Saint Augustine, IL, seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and relay critical information to responders. The role requires adherence to medical dispatch protocols and oversight; training or sponsorship may be provided.

Qualifications typically include a high school diploma (or equivalent) and CPR certification; Emergency Medical Dispatcher certification may be required before appointment.