EMS Dispatcher — 24/7 Critical Care Communications

County Emergency Communications; Saint Augustine (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Saint Augustine seeks Emergency Medical Dispatchers to join the public safety team. You will collect caller information, verify locations, and assign priority using approved medical dispatch protocols.

The role involves extended console work, shift work including nights and weekends, and ongoing certification requirements such as CPR. Training may be provided; prior EMT credentials are not universally required.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or recognized equivalent

Job description

County Emergency Communications in Saint Augustine seeks Emergency Medical Dispatchers to join the public safety team. You will collect caller information, verify locations, and assign priority using approved medical dispatch protocols.

The role involves extended console work, shift work including nights and weekends, and ongoing certification requirements such as CPR. Training may be provided; prior EMT credentials are not universally required.