EMS Emergency Dispatcher - 24/7 Critical Call Center

County Emergency Communications; Staunton (IL); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Insurance benefits

Paid leave

Job summary

County Emergency Communications in Staunton, IL, seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations and responder details, and determine priorities using approved dispatch protocols. You may provide protocol-based guidance until responders arrive.

Candidates should have a high school diploma or equivalent, CPR certification, and may need EMS dispatcher certification. Training opportunities may be sponsored, with overtime and rotating shifts typical in this

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Call handling

Communication

Multitasking

Team coordination

Education

High school diploma or equivalent

Job description

County Emergency Communications in Staunton, IL, seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations and responder details, and determine priorities using approved dispatch protocols. You may provide protocol-based guidance until responders arrive.

Candidates should have a high school diploma or equivalent, CPR certification, and may need EMS dispatcher certification. Training opportunities may be sponsored, with overtime and rotating shifts typical in this