EMS Dispatcher - 24/7 Critical Response & Coordination

911 Emergency Communications; Jacksonville (IL); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Insurance

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Jacksonville, IL seeks an Emergency Medical Dispatcher to handle urgent medical calls and coordinate ambulance resources. The role requires following approved protocols, confirming locations and details, and assigning response priorities.

Applicants should have a high school diploma and CPR certification; EMT/paramedic credentials may be required depending on the vacancy. Training, onboarding, and certification support are provided by the employing agency.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Call handling

Communication

Education

High school diploma

Job description

911 Emergency Communications in Jacksonville, IL seeks an Emergency Medical Dispatcher to handle urgent medical calls and coordinate ambulance resources. The role requires following approved protocols, confirming locations and details, and assigning response priorities.

Applicants should have a high school diploma and CPR certification; EMT/paramedic credentials may be required depending on the vacancy. Training, onboarding, and certification support are provided by the employing agency.