Emergency Medical Dispatcher — 24/7 Critical Response

County Emergency Communications; Rumford (ME); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

County Emergency Communications seeks Emergency Medical Dispatchers to handle urgent medical calls, confirm locations, ask critical questions, and determine dispatch priorities using approved protocols.

Responsibilities include coordinating ambulance resources, providing instructions, relaying information to responders, and documenting call handling for quality reviews. High school diploma and CPR certification are commonly required; EMT/paramedic credentials vary by vacancy.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required; EMT or paramedic credentials are not universal requirements for this role.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or recognized equivalent

Job description

County Emergency Communications seeks Emergency Medical Dispatchers to handle urgent medical calls, confirm locations, ask critical questions, and determine dispatch priorities using approved protocols.

Responsibilities include coordinating ambulance resources, providing instructions, relaying information to responders, and documenting call handling for quality reviews. High school diploma and CPR certification are commonly required; EMT/paramedic credentials vary by vacancy.