24/7 Emergency Dispatcher — Calm, Critical-Response Coordination

County Emergency Communications; Palo Alto (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials

Overtime compensation

Job summary

County Emergency Communications in Republic, PA is seeking 911 Emergency Dispatchers. You will receive emergency and nonemergency calls, confirm locations, document details, and coordinate police, fire, or medical responders according to agency procedures.

This role requires calm, attentive communication, the ability to manage multiple systems, and willingness to work shifts, overtime, nights, weekends, and holidays as assigned.

Qualifications

• High school diploma or GED required or equivalent.
• Some agencies recruit entry-level applicants; others require experience or current certifications.
• Ability to operate under pressure and follow procedures precisely.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess priority using approved questions and procedures.
• Enter incident information into CAD systems and coordinate responders.
• Monitor radio traffic and update personnel as situations evolve.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Information organization under stress

Education

High school diploma

Tools

CAD systems

Job description

County Emergency Communications in Republic, PA is seeking 911 Emergency Dispatchers. You will receive emergency and nonemergency calls, confirm locations, document details, and coordinate police, fire, or medical responders according to agency procedures.

This role requires calm, attentive communication, the ability to manage multiple systems, and willingness to work shifts, overtime, nights, weekends, and holidays as assigned.