911 Emergency Dispatcher — Calm, Critical Response Expert

County Emergency Communications; Pricedale (PA); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials

Overtime compensation

Job summary

County Emergency Communications in Pricedale, PA, seeks 911 Emergency Dispatchers to connect callers with police, fire and EMS resources. You will gather essential details, confirm locations, manage multiple communication systems, and relay information to responders with calm, precise communication.

The role demands strong listening skills, accurate typing, and the ability to work under pressure across shifts. Training and certifications are provided as required by the agency.

Qualifications

• High school diploma or equivalent.
• Entry-level possible; some agencies require prior emergency communications experience or certifications.
• Agency determines testing scores, experience and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer basics

Information organization

Education

High school diploma

Job description

County Emergency Communications in Pricedale, PA, seeks 911 Emergency Dispatchers to connect callers with police, fire and EMS resources. You will gather essential details, confirm locations, manage multiple communication systems, and relay information to responders with calm, precise communication.

The role demands strong listening skills, accurate typing, and the ability to work under pressure across shifts. Training and certifications are provided as required by the agency.