911 Dispatcher — Calm, Critical Public Safety Pro

County Emergency Communications; Pennsylvania; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

County Emergency Communications in Pennsylvania is seeking 911 Emergency Dispatchers to connect callers with responders, gather information, and coordinate police, fire, and EMS resources according to agency procedures.

The role requires calm communication, careful attention, and the ability to manage multiple systems while confirming locations and documenting details. Training and testing requirements vary by agency.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry‑level applicants.
• Some agencies require previous emergency communications experience or current certifications.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Accurate typing

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma or GED

Job description

County Emergency Communications in Pennsylvania is seeking 911 Emergency Dispatchers to connect callers with responders, gather information, and coordinate police, fire, and EMS resources according to agency procedures.

The role requires calm communication, careful attention, and the ability to manage multiple systems while confirming locations and documenting details. Training and testing requirements vary by agency.