Round-the-Clock 911 Dispatcher — Calm, Critical Response

County Emergency Communications; Patton Village (CA); On-site; USD 42,000 - 66,000; Full time

Job summary

County Emergency Communications in Patton, CA seeks an 911 Emergency Dispatcher to connect callers with responders. You will confirm locations, gather incident details, and coordinate police, fire, or EMS resources per agency procedures.

The role requires calm communication, attention to detail, and strong multitasking as you manage multiple systems and document information for emergency response teams.

Qualifications

• High school diploma or recognized equivalency credential commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Basic computer skills

Education

High school diploma or GED

Job description

County Emergency Communications in Patton, CA seeks an 911 Emergency Dispatcher to connect callers with responders. You will confirm locations, gather incident details, and coordinate police, fire, or EMS resources per agency procedures.

The role requires calm communication, attention to detail, and strong multitasking as you manage multiple systems and document information for emergency response teams.