24/7 911 Dispatcher — Calm, Critical Response

911 Emergency Communications; Pen Mar (PA); On-site; USD 42,000 - 65,000; Full time

Job summary

911 Emergency Communications seeks an emergency dispatcher to connect callers with public safety responders in Mar Lin, PA. Responsibilities include handling emergency and nonemergency calls, confirming details, and coordinating responses using dispatch systems.

The role requires calm communication, precise information gathering, and the ability to manage multiple systems while maintaining records and confidentiality under agency procedures.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants or require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Education

High school diploma

Tools

Computer-aided dispatch systems

Job description

911 Emergency Communications seeks an emergency dispatcher to connect callers with public safety responders in Mar Lin, PA. Responsibilities include handling emergency and nonemergency calls, confirming details, and coordinating responses using dispatch systems.

The role requires calm communication, precise information gathering, and the ability to manage multiple systems while maintaining records and confidentiality under agency procedures.