24/7 Public Safety Dispatcher — Emergency Coordination

Coppell, City of (TX); Coppell (TX); On-site; USD 42,000 - 68,000; Full time

Job summary

The Coppell, City of TX operates a 24/7 North Texas Emergency Communications Center. The Emergency Communications Specialist (ECS) handles emergency and non-emergency calls for police, fire, and EMS, prioritizes and dispatches responders, and coordinates with agencies and the public.

Candidates must perform under general supervision, maintain confidentiality, and adhere to NTECC standards. Strong multitasking, radio, and CAD skills are essential for success in this high-stress, vital role.

Qualifications

• Must have strong communication and multitasking abilities.
• Experience in a high-stress public safety environment is preferred.
• Ability to read, write and speak English clearly.

Responsibilities

• Answer emergency and non-emergency calls for police, fire, and EMS.
• Prioritize requests and dispatch responders with accurate information.
• Relay information via radio and monitor traffic for updates.
• Use CAD to track incidents and notify supervisory staff about critical events.
• Enter data into TCIC/NCIC; assist with evidence and investigative processes.
• Provide guidance and training to co-workers and maintain professional conduct.

Skills

Collaborate with diverse team

Prioritize multiple demands

Dispatch public safety resources

Radio communications操作

CAD system proficiency

Public safety software knowledge

Geography knowledge of service area

Discretion with confidential info

Education

High school diploma or GED

Tools

CAD system

TCIC/NCIC data entry

IAED dispatch protocols

Job description

The Coppell, City of TX operates a 24/7 North Texas Emergency Communications Center. The Emergency Communications Specialist (ECS) handles emergency and non-emergency calls for police, fire, and EMS, prioritizes and dispatches responders, and coordinates with agencies and the public.

Candidates must perform under general supervision, maintain confidentiality, and adhere to NTECC standards. Strong multitasking, radio, and CAD skills are essential for success in this high-stress, vital role.