24/7 Emergency Dispatch Specialist

Amarillo; Amarillo (TX); On-site; USD 26,000 - 37,000; Full time

Job summary

The City of Amarillo seeks an Emergency Communications Specialist to provide 24-hour emergency communications, triage calls and dispatch responders. You will manage 911 and non-emergency lines, give life-saving guidance, and coordinate with police, fire, EMS and Animal Control.

The role requires TCIC/NCIC access, TCLEOSE, FEMA IS-100/700/240 training, and a Texas driver’s license. Responsibilities include updating responders, researching previous calls, and training new staff.

Qualifications

• Basic knowledge of Priority Dispatch and responder protocols.
• Typing speed of 35 words per minute or faster.
• Ability to operate GIS, CAD and data-entry systems.

Responsibilities

• Answer 911 and administrative calls and gather important information.
• Provide life-saving instructions over the phone when needed.
• Dispatch officers and Animal Control as required.
• Enter and update NCIC records and missing/stolen reports.
• Train new dispatch staff and participate in policy committees.

Skills

Priority Dispatch

Fire protocol

Medical protocol

Law enforcement protocol

Education

High School Diploma

Tools

GIS

CAD

Job description

The City of Amarillo seeks an Emergency Communications Specialist to provide 24-hour emergency communications, triage calls and dispatch responders. You will manage 911 and non-emergency lines, give life-saving guidance, and coordinate with police, fire, EMS and Animal Control.

The role requires TCIC/NCIC access, TCLEOSE, FEMA IS-100/700/240 training, and a Texas driver’s license. Responsibilities include updating responders, researching previous calls, and training new staff.